Luméra Skin Clinic respects your privacy. This policy explains how we handle your information.
What we collect
Contact details you submit through our booking form or WhatsApp (name, phone, email, concern), and — as a medical clinic — clinical records created during your care, including consultation notes, skin analysis images and consented photographs.
How we use it
To respond to enquiries, manage appointments, provide safe medical care and, only with your consent, send you relevant updates. Clinical records are kept confidential and are accessible only to your treating team.
What we never do
We never sell your data. Before/after photographs are never published without your separate written consent.
Security & retention
Records are stored securely and retained as required for medical record-keeping. You may request access to or correction of your personal information at any time by contacting the clinic.